FREQUENTLY ASKED QUESTIONS (FAQs)

 

General Questions

What are Seat Location Rights?
Seat Location Rights are not seat licenses. If you purchase Seat Location Rights from a current season ticket holder, you become the new season ticket holder. The previous season ticket holder will no longer have any rights to those seats. The listing price is ONLY for the Seat Location Rights and does not include the cost of any tickets. Read more about Seat Location Rights
Who sets the prices for the listings?
The price of each listing is set by the seller at whatever amount the seller chooses. A buyer can submit an offer at whatever amount the buyer is willing to pay for the listing. If the seller accepts the buyer's offer, then we will proceed with the transfer based on the agreed price. If the seller does not accept the offer, then the seller can submit a counter offer to the buyer. The counter offer helps the buyer determine their next offer amount.
How long does it normally take to complete a seat transfer?
It normally takes about 2 weeks to complete a seat transfer. This time may vary depending on how quickly we receive payment from the buyer and how quickly the buyer and seller return the transfer paperwork.
Why does each offer expire after 48 hours?
The seller has 48 hours to respond to each offer in order to ensure that buyers receive a quick response to their offer. If a seller allows multiple offers to expire, then the listing will be removed from the website.
What time zone is used to determine expiration time for an offer?
Eastern Time Zone

Seller Questions

Why would I sell the rights to my seats on the Marketplace?
If you are unable to renew your season tickets next season, you can sell the rights to your seats on the marketplace and receive the proceeds from the seat transfer rather than just forfeiting your seats to the Ticket Office. You can also upgrade your seats if you sell the rights to your current seats and purchase the rights to new seats.
How long will my listing be available for sale on the Marketplace?
You may keep your listing for sale on the Marketplace as long as you are still the season ticket holder for that seat location. Each new listing is set to automatically expire after 180 days but sellers may renew the listing at any time for an additional 180 days.
What if I want to split up my seats for sale?
If you wish to split up your seats for sale, you should create separate listings and make a note within each listing that the adjacent seats are available in Listing XXXX.
How can I contact a buyer?
The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.
What is the seller process and seller fees?
To read about the seller transfer process and seller fees, click here- How To Sell

Buyer Questions

Why would I buy Seat Location Rights on the Marketplace?
If you want to become a season ticket holder in a sold out seating area, you can purchase Seat Location Rights from a current season ticket holder and become the new season ticket holder.
What happens if my transfer cannot be completed for some reason?
If your transfer cannot be completed for some reason, we will send you a full refund.
What if I do not want to purchase all the seats in a listing?
If you do not want to purchase all the seats in a listing, please send a message to the seller by clicking on the envelope icon next to the listing in the marketplace with your proposed offer amount and the seats you would like to purchase. If the seller agrees, then they can create a separate listing for the seats you wish to purchase.
How can I contact a seller?
The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.
What is the buyer process and buyer fees?
To read about the buyer transfer process and buyer fees, click here- How To Buy
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