Frequently Asked Questions (FAQs)

Please email us with additional questions: colts@strmarketplace.com

General Questions

What are Seat Location Rights?
If you purchase Seat Location Rights from a current season ticket holder, you become the new season ticket holder for those exact seats for all future seasons. The Ticket Office will invoice you for the season tickets each year for as long as you continue to purchase the season tickets. The previous season ticket holder will no longer have any rights to those seats. The listing price is ONLY for the Seat Location Rights and does not include the cost of any tickets. Read more about Seat Location Rights
Who sets the prices for the listings?
The price of each listing is set by the seller at whatever amount the seller chooses. A buyer can submit an offer at whatever amount the buyer is willing to pay for the listing. If the seller accepts the buyer's offer, then we will proceed with the transfer based on the agreed price. If the seller does not accept the offer, then the seller can submit a counter offer to the buyer. The counter offer helps the buyer to determine their next offer amount.
How long does it normally take to complete a seat transfer?
It normally takes about 2 weeks to complete a seat transfer. This time may vary depending on various factors, including how quickly we receive payment from the buyer and how quickly the buyer and seller return the transfer paperwork.
Why does each offer expire after 48 hours?
The seller has 48 hours to respond to each offer in order to ensure that buyers receive a quick response to their offer. If a seller allows multiple offers to expire, then the listing will be removed from the website.
What time zone is used to determine expiration time for an offer?
Eastern Time Zone

Seller Questions

Why would I sell the rights to my seats on the Marketplace?
If you are unable to renew your season tickets next season, you can sell the rights to your seats on the marketplace and receive the proceeds from the seat transfer rather than just returning your seats to the Ticket Office for free. You can also upgrade your seats if you sell the rights to your current seats and purchase the rights to new seats.
What if I want to split up my seats for sale?
If you wish to split up your seats for sale, you should create separate listings and make a note within each listing that the adjacent seats are available in Listing XXXX.
How can I contact a buyer?
All negotiations are private and anonymous. If you would like to send a message to a buyer, please send us an email and we will forward it to the buyer on your behalf.
What is the seller process and seller fees?
To read about the seller transfer process and seller fees, click here- Seller Process

Buyer Questions

Why would I buy Seat Location Rights on the Marketplace?
If you want to become a season ticket holder in a sold out seating area, you can purchase Seat Location Rights from a current season ticket holder and become the new season ticket holder for those exact seats for all future seasons.
What happens if my transfer cannot be completed for some reason?
If your transfer cannot be completed for some reason, we will send you a full refund.
What if I do not want to purchase all the seats in a listing?
If you do not want to purchase all the seats in a listing, please send us an email with your proposed offer amount and the seats you would like to purchase. We will forward the email to the seller on your behalf.
How can I contact a seller?
All negotiations are private and anonymous. If you would like to send a message to a seller, please send us an email and we will forward it to the seller on your behalf.
What is the buyer process and buyer fees?
To read about the buyer transfer process and buyer fees, click here- Buyer Process

 

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